I recently commissioned a new HP DL380 G7 server – and stuck a problem when registering the iLO Advanced license – this is needed to continue using the Remote Console beyond the initial install process.
I already had an HP account and I’ve done this before, so no problem I thought. Wrong. After inputting the registration code, I was asked for my SAID (service agreement identifier) – with no indication on the page, the registration certificate or anywhere else as to what that was.
Thankfully our reseller found out the answer – “It’s unknown”, she said. “OK… but the site’s insisting on an entry”, I said. “You actually type ‘UKNOWN’”, she said. And it worked. Crazy but true.